At White Dairy, we are committed to providing our customers with the best experience possible, from ordering to delivery. Our shipping policy outlines how we handle your orders to ensure that you receive fresh, high-quality products in a timely manner.
1. Order Processing Time:
- All orders are processed within 1-2 business days, excluding weekends and holidays.
- Once your order is processed, you will receive an email with tracking information to keep you updated on your delivery status.
2. Shipping Methods and Delivery Times:
- We offer standard shipping across all regions. Delivery times vary depending on the destination, but generally, orders are delivered within 3-7 business days after processing.
- For more urgent deliveries, we offer expedited shipping at an additional cost. Please contact us before placing your order if you require expedited shipping.
3. Shipping Costs:
- Shipping costs are calculated at checkout based on the size of your order and your location.
- Free shipping may be available on orders over a certain amount (please refer to our promotions or contact us for more details).
4. Packaging and Handling:
- We take great care in packaging all dairy products to ensure they remain fresh during transit. Perishable items are shipped with ice packs and insulated materials to maintain their quality.
- You will receive a notification when your order has shipped, along with any necessary tracking details.
5. Delivery Restrictions:
- Due to the perishable nature of dairy products, we currently only ship to locations within [list regions, countries, or states].
- If we are unable to deliver to your area, you will be notified promptly, and your order will be refunded.
6. Damaged or Incorrect Items:
- While we take every precaution to ensure your products arrive in perfect condition, in the rare event that an item is damaged or incorrect, please contact us within 48 hours of delivery.
- We will arrange for a replacement or refund, depending on the situation.
7. Customer Support:
- If you have any questions regarding shipping, please don't hesitate to contact our customer service team at [customer service email or phone number].
- Our team is available to assist you Monday to Sunday, 9 AM to 7 PM.
8. Address Accuracy:
- Please ensure that the shipping address you provide is accurate. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
Thank you for choosing White Dairy! We appreciate your business and look forward to delivering fresh, quality products to your door.
White Dairy, K K Road, Chembumukku, Kochi
Head Office : White Dairy, Kuttikad Road, Pariyaram, Kerala-680724, India
We are always open to your suggestions and feedback, so that we can improve our service